NaturaeHelp, training, and resources for your team
From first-day onboarding to everyday questions, the OfficePro support team and Academy keep your practice running smoothly.
Open a Support TicketGet Help
Support resources
Knowledge Base
Searchable answers to common questions about configuring and using your NaturaeSoft services.
Browse the knowledge base →Support Tickets
Email Support@NaturaeSoft.com to open a ticket that's tracked to resolution.Email support →
Online Support Chat
Start a live support chat right from within your OfficePro service while you work.
OfficePro Academy
Learn at your own pace
Role-based training that walks your whole team through setup and daily operations.
Configuration
Get your practice set up right — providers, services, schedules, and your dispensary.
View the Academy →Administration
Front-desk, scheduling, invoicing, statements, and day-to-day account management.
View the Academy →Clinical
Charting in ChartPro, encounters, orders, and clinical documentation best practices.
View the Academy →Onboarding
Guided onboarding gets you live with confidence
New practices get a 4–6 week onboarding program with weekly training sessions covering Configuration, Administration, and Clinical setup — plus telephone access to your onboarding agent through your first six weeks. Bi-weekly group training sessions help your staff master the essentials, and a Configuration Wizard walks you through every step.
Questions? We're here to help.
Reach the OfficePro team at Support@NaturaeSoft.com or 541-402-5100, or schedule time with us.
Schedule a Personalized Demonstration