Update

Patient Portal: Automatic Sign-Out and Confirmed Payments

Oct 12, 2026

Patients who leave the patient portal open are now signed out after two hours without activity. The next page asks them to log in again and then takes them back to where they were.

Card payments made in the portal are now confirmed with your card processor before they are posted, a payment with the card on file cannot be more than the balance owed, and appointment types that require a deposit book only once the deposit has been paid. If a patient is told their payment has not been processed, check it with your card processor before taking it again, because the card may already have been charged.

Product orders picked up at the clinic are now taxed at the clinic's rate rather than the rate for the patient's home address.

← All news · Full change log

See what OfficePro can do for your practice

Charting, scheduling, billing, dispensary, and patient engagement in one platform built for integrative medicine.

Explore the OfficePro Suite

Or schedule a personalized demonstration →