NaturaeSoft Privacy Policy

This is part of the legal agreement between you (the Account Holder) and NaturaeSoft LLC d.b.a. NaturaeSoft regarding the use of all NaturaeSoft services.

NaturaeSoft is a business communication and networking platform. This policy describes the types of personal and/or business information we may collect and how we use it to provide the NaturaeSoft, OfficePro, ChartPro, NetPro, BillPro, ProductPro, NaturaeSoft.com, and NDmed.net services (collectively, "The Service"). The information we collect is used to improve the content of our web pages and the quality of our service and is not shared with or sold to other organizations for commercial purposes, except to provide products or services under the terms of this agreement.

1. Information We Collect

• Account Information: When you register with NaturaeSoft, we request your first and last name, email address, and password to create your account. Your password is stored in an encrypted form.
• Group Data and Contents: We store the content you provide in your NaturaeSoft account to deliver our services. Residual copies may remain on our systems for backup purposes even after data has been deleted or your account is terminated.
• Usage Data: We collect data about your account usage, such as login frequency, bandwidth usage, and actions within the platform, to improve the NaturaeSoft experience.
• Cookies and Log Information: We use cookies to recognize your device, maintain security, and improve user experience. You may control cookies through your browser settings, but some features may be unavailable if cookies are disabled.

2. How We Use Your Information

• Service Provision: To provide and improve our products and services, including billing, identification, and authentication.
• Communication: To send you newsletters, updates, and administrative messages. You may unsubscribe from marketing communications using the provided opt-out link.
• Customer Support: To assist you with technical difficulties or issues related to your account.
• Improvement and Research: To maintain, analyze, and improve our services, including research and development.

3. Sharing of Information

• Trusted Partners: We may share general information with trusted partners who work on our behalf under confidentiality agreements. Partners have no independent rights to share this information.
• Legal Requirements: We may share information to comply with legal obligations, such as responding to subpoenas, court orders, or legal processes, or to establish or defend legal claims.
• Protection and Safety: We may share information to investigate, prevent, or address illegal activities, suspected fraud, threats to physical safety, or violations of our terms of service.
• Advertising: Targeted advertisements may be displayed based on personal or business information. Advertisers may use their own cookies, subject to their own privacy policies.
• Change of Ownership: In the event of a transfer of ownership, such as a merger or acquisition, your personal information may be transferred to the new entity. You will be notified prior to the transfer.

4. User Rights

• Access and Rectify: You can access and update your account information at any time through the "Account Home" section. If you wish to delete your account, instructions are provided within your account settings.
• Withdraw Consent: You may withdraw your consent for data processing by terminating your account. Some services may no longer be available after consent is withdrawn.

5. Cookies

We use cookies for authentication (to recognize you when you log in), preferences (to remember your language and other settings), security (to help maintain the security of your account), and service improvement (to analyze how our services are used). You can manage cookie preferences through your browser settings; disabling cookies may affect your ability to use certain features.

6. Data Security

• Encryption: Sensitive information, including passwords, is encrypted to ensure data security.
• Restricted Access: Only authorized employees can access personal data, and only under specific circumstances such as technical support or legal requirements.
• Data Backups: We perform regular backups to ensure data integrity and availability in case of system failures.

7. Data Retention and Disposition

We retain your personal data for as long as your account is active or as needed to provide our services. The following summarizes our practices; complete details are in our Data Disposition Addendum.

• Active accounts: Account and operational data is retained for the duration of your active account. PHI and clinical records are retained for a minimum of 6 years per HIPAA requirements (10 years for Oregon-based practices); billing records are retained for 7 years.
• After account termination: All primary storage copies of your data are deleted within 60 days of your account's effective termination date.
• Backup copies: Backup snapshots containing your data are purged within 90 days of account termination on NaturaeSoft's rolling backup cycle.
• Data export: You may request a full export of your data at any time during your active account, or within 30 days of termination, by contacting privacy@NaturaeSoft.com with the subject line "Data Export Request".
• Destruction certificate: A written Data Destruction Certificate confirming deletion is available upon written request after account termination is complete.

8. Age Requirement

NaturaeSoft services are only available to users who are at least 16 years old. If you are under 16, please do not use The Service.

9. Changes to This Policy

NaturaeSoft may update this policy periodically. We will notify you of significant changes by email or by placing a prominent notice on our website at least 30 days before the changes take effect.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@NaturaeSoft.com.

Last updated: 05/05/2026 · See also the Terms of Service and HIPAA Business Associate Agreement.