OfficePro Change Log

The daily claims list included claims created that day for earlier visits. It now lists only claims whose dates of service fall on that day.

A claim with no service lines showed green, as though it were complete and paid. It now shows red with No services on claim until services are added to it or it is deleted.

When an ERA was posted for an insurance check the office had already entered by hand, BillPro added a second payment for the same check, so the money could be allocated twice, and posting a second ERA on the same check number could clear the allocations of other payments on that check. Posting now uses the matching payment you entered, keeping its date, amount and deposit, warns when more than one could match, and leaves other payments on the check alone.

On Allocate Payment, two rows could keep saving each other, so the screen flashed between Save and Saved and every save added another note to the claim's history. Each row now saves once per change, and the cursor stays where you are working.

BillPro Processing Reports filtered on the visit's date of service, so Today was nearly always empty and recent replies were hard to find, and searching the list gave an error. The list now has a Received column showing when each reply reached BillPro, filters and sorts on it with the newest first, and searches the message, claim number and patient name.

Claims with a single service were saved without an end date of service, so the BillPro claims list showed them with a placeholder date of 1/1/01 beside the real one. Claims created or re-created now record their first and last service dates correctly.

Saving an ERA denial code rule for a PR (patient responsibility) code switched its Post setting back to Yes, as though the choice had been ignored. The setting is now kept as chosen, the rules list shows n/a for PR, and the form explains that only Alert applies, because a patient's share is never written off as an insurance adjustment.

Remittance PDFs covering many claims sometimes opened as damaged files because they were cut off when stored. Remittance PDFs of any size now download and open in full.

Electronic remittances from the clearinghouse stopped arriving automatically in August, when an unrelated claim-status error blocked the download. ERAs are now retrieved hourly on their own schedule, and remittances missed during the outage have been recovered.

Unticking a return visit on the payment allocation screen removed the credit a product return had given the patient, leaving the return visit unpaid and the credit lost. That row can no longer be removed, and a message explains why. The encounter's Refund Return Credit button now also rebuilds a lost return credit.

Refunds were being labelled as voided, and voided transactions as refunded. Each is now labelled for what it is.

Improved claim generation so claims with missing or blank insurance information no longer fail, making primary and secondary insurance claims more reliable.

Fixed the New EOB Form and allocation update actions on the payer payment allocation screen so they open and save against the correct page, and removed a stray dollar sign that appeared in editable amount fields.

The payment allocation screen now also displays services that already have an active allocation for the payment even when they were filed under a different payer, preventing previously allocated amounts from disappearing from view.

Fixed an issue where insurance adjustments included in a remittance file were not being correctly posted to the corresponding claim lines, which could leave balances appearing higher than expected.

Fixed the claim appeal submission link in BillPro. The link was not generating correctly, preventing staff from initiating appeals directly from the claim detail screen.

The ERA import process now detects when a remittance has already been applied and skips it automatically, preventing duplicate payment entries from appearing on patient accounts.