OfficePro Change Log

Patient texting is now part of OfficePro for every practice: anyone with texting access opens the communications page whether or not the practice has ConnectPro. ConnectPro adds calling from OfficePro, the phone menu, voicemail transcription and more included texts each month; without it, the calls and voicemail panels are replaced by information about ConnectPro.

The text message icon at the bottom of every OfficePro page now shows a red count of text conversations waiting on a reply, and the same count appears in a new box beside Msgs at the top of the page. Clicking that box opens your conversations filtered to the ones waiting on a reply. The count updates on its own as texts arrive and conversations are opened.

The ConnectPro home now shows each list beside a monthly summary: Recent Calls with incoming, outgoing and missed counts, Recent Voicemails with the player beside the list, and Recent Messages with received and sent counts. Dates and times are shown in one consistent format, and the call list columns are labelled for what they hold.

The ConnectPro dashboard's voicemail count included voicemails that were not the practice's own, and its text message count disagreed with the list behind it. Both now count only the practice's own messages for the same period.

The Telehealth tile on the ConnectPro dashboard now opens a list of telehealth visits you can browse by month, where before it led to a missing page. The dashboard's secure messages link now opens the OfficePro message center.

Voicemail transcripts are now matched to the caller's patient chart by phone number, and a voicemail the phone carrier reports twice no longer appears twice in the message queue. Voicemails on lines routed through the shared ConnectPro endpoint now reach the practice's messages.

Voicemail notifications now show the time the call came in using the practice time zone.

Fixed an issue where patient phone numbers were not transferring correctly to the e-prescribing system, which could affect prescription routing and patient contact information in that platform.